We Are Recruiting A Service Charge Accountant

Job description

Reports to: JPW Property Management Director

Works Alongside: Property Managers, Administrators, Accounts Team

Salary: £ Negotiable depending on experience.

Location: London

Department/Division: Property Management

Overall Purpose

To undertake the efficient and effective operation of the finances of the property management portfolio to ensure that all clients/parties are satisfied with the service provided. This will include:

· Maintaining and strengthening existing client relationships.

· Ensuring provision of a high level of customer service throughout the Property Management team.

· Compliance with regulatory standards and statutory requirements.

Key Responsibilities

A) Financial Management

  • To draft service charge budgets in advance of the year-end and to seek client approval for implementation. To ensure budget is signed off by the client and Director of JPW prior to accurately being implemented.
  • To ensure that all demands are issued promptly to residents in accordance with the terms of the lease and RICS codes of Practice
  • To review expenditure to date, using financial reports to review budget to actual. To understand and gauge cash-flow to site, identifying creditor problems and funding issues and to take action to prevent funding problems.
  • Deal with Leaseholder/client enquiries relating to financial matters of the portfolio in accordance with internal Service Level Agreement.
  • To ensure client reports are issued on time to client in liaison with the Property Manager.
  • Preparation of year end service charge accounts including: Preparation of extended trial balance accruals, prepayments and journals, balance sheet reconciliations, raising balancing charges. Accounts to be completed within 6 months of year end. No Section 20B to be issued without prior approval of Director.
  • All accounts to be signed off by client (if applicable) and JPW Director.
  • Ensure that the year in question is closed down on Qube without any queries pending.
  • Set up of new sites, leases, units and service charge information on property software
  • Set up of financial information on the property software including apportionments schedules and cost heads
  • Dealing with new lease assignments
  • Ground rent processing and client payments
  • Run VAT reports for sites if applicable
  • Ensure that invoices are being coded correctly.
  • Ensure bank reconciliations are completed no later than one month in arrears. Bank Reconciliations to be signed by JPW Director.

C) Sustaining and Building Business

  • To have regular contact with clients and quickly discern and act to resolve client complaints
  • To help build a business where customer service is at the forefront of all of the company’s activities.

Key Relationships


  • With members of the JPW Property Management team, administrators Accounts Team, and maintenance companies.
  • Excellent communication skills between different teams/ external parties essential.
  • Experience of successfully organizing team building events and initiatives is desirable.


  • Lessees, Clients, Freeholders, Developers, Contractors, Site Staff.
  • Experience of successfully and promptly resolving client complaints is essential.

Decision Making Authority

  • Jointly with Property Managers & Directors.
  • Education/Qualifications
  • MRI Qube experience essential.
  • Financial qualification preferable .i.e. CIMA, AAT


Good knowledge and experience in service charge/client accounting.

Due to the nature of our business this is a developing job description and additions or changes will be made as and when the need arises, with full consultation beforehand.

Interested applicants should forward their resume to:

Rani Sahota
Property Management Director

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